Question 1

What is Opsle?

Accepted Answer

Opsle is a multi-tenant platform designed to help teams create, manage, and execute checklists efficiently with features like RBAC, scheduling, reporting, and real-time updates.

Question 2

How do I get started?

Accepted Answer

Sign up for an account, create your organization, and start building your first checklist template. Our guided onboarding will help you through the process.

Question 3

What features are included?

Accepted Answer

Our platform includes role-based access control, multi-location support, scheduled checklists, real-time notifications, reporting & analytics, and integrations with popular tools.

Question 4

How does pricing work?

Accepted Answer

We offer flexible subscription plans based on the number of users and features you need. Contact our sales team for detailed pricing information.

Question 5

Is my data secure?

Accepted Answer

Yes, we use industry-standard security practices including encryption at rest and in transit, JWT authentication with MFA support, and regular security audits.

Question 6

Can I customize checklists per location?

Accepted Answer

Yes, you can create template overrides for specific locations. This allows you to have a standard template while customizing certain tasks for individual locations.

Question 7

How long does setup take?

Accepted Answer

Most teams are up and running in under 30 minutes. Create your account, add locations, build a template, and invite your team. Our onboarding guide walks you through each step.

Question 8

Does it work offline?

Accepted Answer

Yes! Our mobile app works fully offline. Complete checklists without internet, and all data syncs automatically when you reconnect.

Question 9

Is there a free trial?

Accepted Answer

Yes, all paid plans come with a 14-day free trial. No credit card required. Our free plan is available indefinitely for single locations.

Question 10

Can I require photo evidence?

Accepted Answer

Absolutely. You can mark any task as requiring a photo. Staff must upload a photo before marking the task complete.

Question 11

What integrations are available?

Accepted Answer

We integrate with Slack, Microsoft Teams, email, webhooks, and more. Send notifications to your team chat, export data to your systems, or build custom integrations.

Question 12

Is it HIPAA compliant?

Accepted Answer

Yes, we offer BAA (Business Associate Agreements) for healthcare customers. Our platform uses encryption, audit trails, and role-based access controls.

Question 13

Can I schedule recurring checklists?

Accepted Answer

Yes! Set up checklists to auto-create daily, weekly, monthly, or on custom schedules. Perfect for opening/closing procedures, weekly audits, or monthly reports.

Question 14

How many users can I have?

Accepted Answer

Unlimited users on all plans. Pricing is based on locations, not users. Add as many team members as you need.

Question 15

Can managers see completion rates?

Accepted Answer

Yes! Managers get real-time dashboards showing completion rates by location, user, and checklist. Export detailed reports as PDF or CSV.

Question 16

Can I cancel anytime?

Accepted Answer

Yes, cancel anytime with no penalty. We don't lock you into contracts. Monthly and annual billing options available.

Question 17

Where is data stored?

Accepted Answer

Data is stored on secure cloud servers with daily backups. We use encryption at rest and in transit. You own your data and can export it anytime.

Question 18

Can I import checklists from Excel?

Accepted Answer

Yes! Use our CSV import tool to bulk-create templates from spreadsheets. Export your checklists as CSV anytime.

Question 19

Are there pre-built templates?

Accepted Answer

Yes! Browse our marketplace with 100+ pre-built templates for restaurants, retail, healthcare, facilities, and more. Copy and customize for your needs.

Question 20

What support do you offer?

Accepted Answer

Email support for all plans (24-hour response time). Growth and Enterprise plans include live chat and phone support.

Question 21

Do I need to download an app?

Accepted Answer

No app download required! Works in any web browser on desktop, tablet, or mobile. Add to your home screen for an app-like experience.

Question 22

Can I set task due dates?

Accepted Answer

Yes! Set due dates/times for individual tasks or entire checklists. Get notifications when tasks are overdue.

Question 23

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex). Enterprise customers can pay via invoice/ACH.

Question 24

Can I add comments to tasks?

Accepted Answer

Yes! Staff can add comments, notes, or flag issues on any task. Managers get notified of flagged items.

Question 25

Do you offer training?

Accepted Answer

Yes! We provide onboarding calls, video tutorials, documentation, and live training sessions for Enterprise customers.

Frequently Asked Questions